You’ve applied for the job! Now you’re wondering what happens if they like your CV (Curriculum Vitae). Usually, you will receive an email from the HR expressing their gratitude in your interest about their company. In this email, they usually invite you to an interview. Often, this interview fist interview is over the phone.
At this point, you may start wondering what kind of interview questions on the phone they could ask you. Generally, phone interview questions cover broad areas such as your experience, achievements/knowledge, teamwork & communication, culture, and what the company does.
These questions cover broad areas to help the hiring manager and the HR department understand more about you! Let’s see what those areas cover.
Phone Interview Questions On Experience
The interviewers ask about your experience to verify what you say you’ve done, you’ve done. Another reason they ask is to confirm the relevant experience that fits to the applied job role. Sometimes, they may decide that your experience matches another role that they are wishing to fill.
Another part of experience they can look at is your educational background. This is important for them to understand if you meet any academic requirements they may have. If the education is different than your present experience, they may ask about that too.
The types of questions they could ask you include:
- Could you provide me a summary of your work experience?
- Why did you choose to study X ?
- In job X, what did you do there?
- Could you explain more about what X (job title) role does?
- Why was there a long gap between X & Y jobs?
- How can you apply your skills to this role you’ve applied for ?
Phone Interview Questions On Achievements/Knowledge
In this area, they are interested in understanding your results. For most hiring managers and companies, results are very important. They speak a lot about your character and potential value that you bring to the organisation.
Coupled with your achievements is your knowledge gained. It also demonstrates whether you take additional time to research the industry. Such knowledge can be used in the certain roles to power the organisation forward. For some roles, knowledge can be a critical must have to be successful. For example, an executive manager should have industry knowledge to use when making executive decisions.
The kinds of questions they could ask include:
- What was the outcome of the project?
- What is your greatest career achievement?
- What is your greatest achievement at X (company)?
- What could you do better?
- How do you define X (specific industry term)?
- What would you say is an industry changer at this moment?
- How would your manager describe your performance?
Phone Interview Questions on Teamwork & Communication
Most jobs require teamwork. In some companies, teamwork is also a company value. Thus, the interviewers would ask you these phone interview questions to understand what your teamwork ability is like.
Linked with teamwork is communication. They want to know if you communicate openly/freely or if it is difficult or if you would rather hold all the information for yourself. It can also tell them whether you are introverted or extroverted person. Finally, it shows them whether you are a passive person or a more dominant person.
The kinds of questions that they could ask include:
- Could you describe your experience working in a team?
- How do you define a team player?
- What is your communication style?
- What do you think about team work?
- Do you prefer to take the lead in a project?
- Could you describe a time when your team had to solve a difficult problem?
- What type of communication is necessary for teams to succeed?
- What is the difference between a team and a group?
Phone Interview Questions On Culture
Culture is a very broad term. It can refer to someone’s background, traditions, and celebrations or it can have a corporate context. For a phone interview, interviewers will mainly focus on organisational culture phone interview questions. They want to make sure you fit into the company’s culture and with the team’s culture. Both are important for the team’s success. Culture is an important success factor and defines how the organisation moves forward.
The kinds of questions they could ask include:
- What is your ideal working environment?
- How do you problem solve?
- Could you describe your three strengths and three weaknesses?
- What could you bring to the organisation that other candidates could not?
- Can you describe your ideal manager?
- What does success mean for you?
Phone Interview Questions On Your Knowledge of the Company
Sometimes people may forget to research this company. Interviewers ask these types of questions to understand your motivation to work for the company. Whether you research the company or not makes a difference.
Another an important area that they can ask you about is competition. They want to see your industry knowledge and who are other industry players. If you know what the company does and in what industry it operates, then it shows an interest in the company and what they are doing. They may ask you:
- When was the company founded?
- Where is the head office?
- In what industry does the company operate?
- What is the main product/service?
- How many employees does the company have?
- Who would you think are the company’s largest competitors?
This broad range of questions provides you with an idea of what the interviewers want to know. Obviously, many other phone interview questions exist. However, whatever the questions are, it is important for you to prepare. Being prepared and understanding the job role helps you succeed in an interview.
It is important to note that almost all the questions asked will be open-ended questions. They are meant to elicit your thinking and answering the questions completely. Remember, a first impression is a lasting one, so making it count is critical. What you say in your first interview sets the stage as to whether or not they will pass you along further steps in their selection process.
- Gavin has 15 years experience as a HR Manager and Leader within large and growing companies. During this time Gavin has seen thousands of resumes and conducted just as many interviews. Gavin has turned his knowledge and passion in this space into a full time profession and launched Jobs in Bradford his career advisory and consulting website.